Shipping policy
Here you go:
Shipping Policy
Last updated: May 2026
Where We Ship
We currently ship to the United Kingdom. If you are based outside the UK and would like to place an order, please contact us at machincanvas.co@gmail,com and we will do our best to accommodate you.
Order Processing Time
All orders are processed within 1–2 business days of payment being confirmed. Orders placed on weekends or UK public holidays will be processed on the next working day.
You will receive an order confirmation email immediately after purchase, and a separate shipping notification email containing your tracking number once your order has been dispatched.
Delivery Times
We ship all orders via tracked international shipping. Estimated delivery times to UK addresses are:
- Standard tracked shipping: 7–14 business days
Please note these are estimates based on typical delivery times and are not guaranteed. Occasional delays may occur due to high demand periods, customs processing, or carrier delays outside our control.
Shipping Cost
We offer free tracked shipping on all orders. There are no hidden delivery charges. The price you see is the price you pay.
Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking number. You can track your parcel at any time by visiting:
17track.net — enter your tracking number to see live updates
Please allow 24–48 hours after receiving your tracking number for the tracking information to become active on the carrier's system.
Customs and Import Duties
OrgaHome ships from overseas suppliers directly to your door. For UK customers, orders under £135 are not subject to import duties under current UK customs rules. We declare all shipments at their correct value. We are not responsible for any customs delays, though these are rare for standard UK deliveries.
My Order Hasn't Arrived
If your order has not arrived within 20 business days of your dispatch notification, please contact us at info@machinecanvas.com with your order number. We will investigate immediately and either resend your order or issue a full refund.
Wrong Address
Please ensure your delivery address is correct at checkout. We are unable to redirect parcels once they have been dispatched. If you notice an error in your address after placing an order, contact us immediately at machincanvas.co@gmail,com and we will do our best to correct it before dispatch.
Lost or Stolen Parcels
If your tracking shows your parcel as delivered but you have not received it, please check with neighbours and any safe locations around your property first. If it still cannot be located, contact us within 7 days of the marked delivery date and we will raise an investigation with the carrier.
Damaged in Transit
If your order arrives damaged, please take photos immediately and email them to machincanvas.co@gmail,com within 48 hours of delivery. We will arrange a replacement or full refund promptly.
Contact Us
For any shipping queries, please get in touch:
Email: info@machinecanvas.com Response time: within 24 hours, Monday to Friday